User Agreement1. General Provisions
1.1. The company offers the services presented on the website http://vipmedspb.com
(hereinafter referred to as the Site) under the conditions established by this User Agreement (hereinafter referred to as the Agreement).
1.2. This Agreement is a public offer in accordance with Art. 437 of the Civil Code of the Russian Federation.
1.3. This Agreement contains the fundamental rules for the use of the Site and the services of the Company, applies to all contracts, transactions and similar legally significant actions between the Company and Customers.
1.4. Visiting, viewing, making applications, booking, paying for or using the Website in any other way or the Company's services, the Client accepts this offer and expresses its consent to the conditions set forth in it, accepts all rights and obligations specified in it related to the use of the Company's services , considered to have accepted the terms of the Agreement enshrined in this Agreement in full, without any reservations and exceptions, which is recognized as an acceptance of the conditions for their provision, and confirms the conclusion of a paid service agreement in writing in accordance with paragraph 3 of Art. 434 of the Civil Code.
1.5. The Company reserves the right to change this Agreement at any time without notifying the Client.
1.6. All text information, graphics and software used on the Site, including the design style, are the property of the Company and cannot be used by anyone without the written consent of the Company.
1.7. This Offer takes effect from the moment it is published on the Website and is valid until its withdrawal or modification by the Company.2. Terms
2.1. Company - IP Gvozdov Boris Grigorievich, OGRNIP 306784704500311
2.2. The site - www.vipmedspb.com
is owned and administered by the Company.
2.3. Services of the Company - services rendered to Clients by the Company in organizing medical tours for residents of Russia, the CIS and other regions. A specific list of services is indicated in the corresponding information block of the Site.
2.4. The client is a legal age capable physical person who has accepted the terms of this Agreement and uses the Company's Website and services.
2.5. Cost of services - the cost of the Company's services to be paid by the Client, indicated on the Website. The price of services is paid by the Client in the currency of the Russian Federation (rubles of the Russian Federation) at the rate of the Central Bank of the Russian Federation on the day of payment.
2.6. Time - all dates and times specified when using the Site and the Company's services are accounted for Moscow time.3. The subject of the agreement, the procedure and terms of service
3.1. The subject of this Agreement is the terms and procedure for the provision of services by the Company to Customers, as well as the procedure for relations between Customers, the Company, Clinics and other organizations.
3.2. The list of services provided by the Company is listed on the Site and is not exhaustive. The Company reserves the right, in agreement with the Clients, to provide them with additional paid services not specified in the list.
3.3. The company is engaged in providing assistance to Clients in choosing a clinic and organizing medical services, including providing a list of medical institutions, selecting clinics that meet the Client's requirements, as well as providing logistics, travel arrangements, visa support, escort services in the host country, the organization of accommodation during treatment and recovery, as well as tourist services for the client and his companion.
3.4. The company does not provide any medical advice or services, does not carry out treatment and does not give medical recommendations.
3.5. The company is not a representative of any clinic and does not guarantee the quality of their services, nor is it a representative of airlines, hotels, transport companies and is not responsible for the quality of their services, if ordered through the Company.
3.6. When providing its services, the company acts solely as an intermediary between the Client and the Clinic, selecting the clinic at the client's request, registering with the clinic, arranging consultations, making a visit schedule, and also mediating when booking tickets and hotel rooms, transmitting details of confirmation of such bookings to the client.
3.7. The Company administers the Site and makes available to Clients general third-party information on topics related to health, treatment methods and clinics, as well as feedback on personal experience, assessments and opinions of Clients. These materials are not recommendations of the Company and do not express its views.
3.8. The choice of a clinic, a doctor, a specific method of treatment is carried out by the Client independently on the basis of the data submitted by the Company or the clinic upon his request.
3.9. When establishing contact between the Client and the clinic, concluding a contract for the provision of medical services, this contract is concluded exclusively between the Client and the clinic. The same applies to the conclusion of relevant agreements with partners of the Company in the provision of other paid services, unless otherwise provided by the terms of such an agreement or this agreement. The company is not responsible for the conclusion and content of the relevant contracts.
3.10. In order to receive the Company's services, the client sends an application by filling out a special form on the Site or by sending it to the Company's email address, indicating the services he chooses from the list on the Site, as well as the deadlines for providing services, the number of people participating, other necessary information application of all necessary documents. The Company has the right to request any other additional information from the Client in order to improve the quality of the services provided.
3.11. After receiving the application, the Company issues an invoice to the Client for payment, based on the cost of the services ordered therein, and sends it to the Client's email address.
3.12. The client makes payment of the invoice in a cashless manner using the Company's details specified in it, by prepayment in the amount of 100% of the cost of the services ordered.
3.13. After payment is received in the Campaign account, the Client receives a notification about the start of the provision of services to the email address indicated by him.
3.14. In the event of a need in the treatment process for obtaining additional services of the Company, not included in the application and unpaid by the Client, these services are agreed by the parties and paid by the Client separately on the basis of the invoice.
3.15. The company provides services, including analysis and selection of clinics according to the needs and wishes of the client, only after receiving payment from the client in full.
3.16. The Company informs the Client by sending letters to his email address all information on the progress and procedure for the provision of paid services, including the Company's records and bookings made by the Company for the benefit of the User, the dates and times of consultations and treatment agreed with the clinics.
3.17. The client has the right to refuse the paid services of the Company by sending a written request to the electronic address of the Company.
3.18. In case of refusal of the paid services of the Company, the Customer shall return the payment made within 30 days from the date of receipt of such an application by the Company, except for the cost of services for consideration of the application, the cost of in-house consultation by specialists, the cost of translating documents, the cost of processing visa documents, and the cost of services already paid to clinics and other organizations, by the time of such refusal, by the Company in the interests of the Client, if under the terms of the contracts with them, these amounts are not refundable or are returned h astrically, and also minus the expenses actually incurred by the Company.
3.19. In the event of the Client's refusal from the Company's paid services for organizing flights and accommodation in the meteor of stay and treatment, payment for the cost of these services is returned only in the amount according to the rules and tariffs of the booking made or purchase of tickets established by the companies that directly provide such services. 3.20. The general rules for refusal of the Company's services are specified in this Agreement, and in the description of services section, the Company is entitled to establish additional conditions other than the above.
3.21. If it is impossible to provide services paid by the Client through no fault of the Company, including as a result of the occurrence of force majeure circumstances, such as the emergence of force majeure, that is, extraordinary and unavoidable circumstances under the given conditions, which are understood as: prohibitive actions of authorities, civil unrest, epidemics, blockade, embargo, earthquakes, floods, fires or other natural disasters, the cost of the paid services of the Company is not refundable. In this case, the parties are exempt from liability for failure to fulfill or improper performance of obligations under the Agreement.
3.22. If the results of treatment are not achieved, the client's desires and expectations regarding his results are unjustified, and also in the event of the occurrence of negative consequences of the treatment, the cost of the paid services of the Company is not refundable. 4. Rights and obligations of the parties
4.1. Company may:
4.1.1. Modify the terms and conditions of use of the Site, as well as change the content of this Agreement. Changes come into force from the moment of publication of the new version of the Agreement. Continued use of the Company's services and the Site by the User means acceptance of the Agreement and changes made to it.
4.1.2. Refuse to provide the Client with ordered, including additional, but unpaid services at his own discretion, in the absence of the possibility of providing them, any obstacles to the provision of services of adequate quality or in case the Client violates the terms of this Agreement or the procedure for rendering services established by clinics
4.2. The client has the right to:
4.2.1. Get access to the site and use all the services of the Company subject to their payment in full.
4.2.2. The client is personally responsible for checking this Agreement for changes in it. In case of disagreement of the Client with any of the provisions of the Agreement, he is not entitled to use the services of the Company and the Site.
4.3. The client undertakes to:
4.3.1. Use the Site solely for the purposes and in the manner prescribed by the Agreement and not prohibited by the legislation of the Russian Federation.
4.3.2. Do not take actions that may be considered as disrupting the normal operation of the Site.
4.3.3. The Client is prohibited from copying, reproducing, republishing, uploading, posting, transmitting, distributing any elements of the Site and all content contained in it, as well as using them to create similar websites and programs without obtaining the prior written consent of the Company, except when the Company grants an exclusive, non-transferable, limited permission to gain access to the Site under the conditions set out in this Agreement and other legal documents, governing relations between the parties.
4.3.4. Use the Site, its content and infrastructure, as well as the services of the Company, only for personal, non-commercial use and only in accordance with the terms of this Agreement.
4.3.4. Do not use the information provided on the Website as a basis for any prognosis, diagnosis or treatment. Confidence in information or recommendations provided by the Company lies solely in the plane of the Client's decision and responsibility.
4.4. The company undertakes to:
4.4.1. After the Client has paid for the services of the Company, to assume the rights and obligations specified in this Agreement only in the amount of such paid services.
4.4.2. To provide the Customer with services of good quality in the manner and on the conditions defined in this Agreement.
4.4.3. Make every effort to eliminate any failures and errors in the work of the Site as soon as possible. At the same time, the Company does not guarantee the absence of errors and failures in the direction and processing of applications.5. Responsibility
5.1. The company is not responsible for the inconsistency of any information provided by clinics about the services provided, the conditions, procedure and methods of treatment, their actual content.
5.2. The Company is not responsible for cancellations, delays, postponement of treatment or consultations by clinics, including not informing the Clients or the Company about them, as well as for the quality and results of the services provided by the clinics.
5.3. The company is not responsible if the results of treatment are not achieved, the wishes and expectations of the Client regarding his results are unjustified, for safety in the provision of services by clinics and other organizations, as well as in the event of the occurrence of negative consequences from the treatment.
5.4. The client agrees and realizes that he uses the services of the Company by using the Site solely at his own risk. This means that the Company's services are provided "as is", without guarantees and warranties of any kind, except for those guarantees that are provided by the Company in an explicit and direct manner on this Site. For the rest, the Company does not provide indirect, implied, statutory or other guarantees, warranties, including guarantees regarding the results of the provision of services to Clients by clinics and other organizations, or any kind of compensation, due to injury or damage to anyone's property or property. non-property rights in the provision of services to the Client.6. Confidentiality and protection of personal information
6.1. In accordance with Federal Law No. 152-ФЗ "On Personal Data", the Client, sending a request to the Company, confirms its consent to the processing of personal data by the Company: collection, systematization, accumulation, storage, clarification (update, change), use, according to present agreement. The company guarantees the confidentiality of the information received.
6.2. This consent covers the following personal data of the Client: last name, first name and patronymic, e-mail address, telephone number, payment details, diagnoses and other information about the health of the Client specified in the application and the documents attached to it.
6.3. The term of the consent is unlimited, however, the Client has the right to withdraw this consent at any time by sending a notice to the Company of a letter to her email address marked "withdrawal of consent to the processing of personal data."
6.4. The Company has the right to send advertising messages to the Clients. If the Client does not wish to receive mailings from the Company, he must inform the Company about this.
6.5. It is not considered a violation of the Company's provision of the above information to clinics and other organizations, as part of the Company's services to the Client.
6.6. It is not considered a violation of disclosure obligations in accordance with reasonable and applicable requirements of the law. 7. Other conditions
7.1. The relations between Clients and the Company are governed by the laws of the Russian Federation.